- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
I have been a customer for 3 years by now. I have only good experiences. I always get the feeling of being serviced in the correct way. They always search for the goods solutions and I have never had the feeling of being sold something that is not needed. My very best recommendations to Phil and his team!!~ Jakob P
Clayton Lube & Tune is AWESOME! The team is friendly, very knowledgeable & professional. I have been looking for a place in Clayton for years to service my GMC & I Hyundai vehicles and this place is the best in town. They have excellent technology for scheduling, repair options and cost review but also provide excellent staff to answer my questions in a timely & accurate manner on the phone & in the office. I was able to drop my car off 1 day prior to my service appointment & they were able to turn it around the same day. Huge surprise & greatly appreciated. The team always offers local rides and option of a loaner vehicle to accommodate to my busy schedule and general convenience. I have had oil changes, brake and AC work as well as general inspections with the work being professional, done properly & at a fair price. This is my go to auto shop & I will always recommend to anyone I talk with. A GREAT customer service experience exceeding my expectations! Thank You!!!!~ Brett J
